Last updated: June 2026.
We want you to be confident in your purchase. This Refund Policy explains when refunds are available for eSIM Bali products.
1. Before Activation — Full Refund
If your eSIM QR code has not yet been scanned or installed, you are eligible for a full refund. Simply contact us with your order details before activating.
2. After Activation — Non-Refundable
Once your eSIM QR code has been scanned and installed, the data plan is considered active and is non-refundable, as the service has been delivered and the assigned number consumed.
3. Technical Issues
If you experience a technical problem that prevents your eSIM from working, contact our support team via WhatsApp. If we cannot resolve the issue and it is caused on our side, we will offer a replacement eSIM or a refund.
4. Device Incompatibility
Refunds are not available for issues caused by incompatible or carrier-locked devices. Please confirm your device supports eSIM and is unlocked before purchase — see our compatibility guide.
5. Failed Verification
If your order cannot be activated because identity verification (KYC) could not be completed, and the eSIM has not been activated, you are eligible for a full refund.
6. How to Request a Refund
Contact us via the WhatsApp button on our site or the email in our footer, including your order number. Approved refunds are returned through PayPal to your original payment method.
7. Processing Time
Approved refunds are typically processed within 5–10 business days, depending on PayPal and your bank.